Cancellation and Refund Policy
Last Updated: [02-09-2024]
At Anurva Advanced Techserve Pvt Ltd, we are committed to providing high-quality IT services, consulting, and training programs. We understand that circumstances may arise where you need to cancel a service or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for our services.
1. Cancellation Policy
a. Digital Services and Training Programs
- Cancellation by You:
- Before Commencement: You may cancel your enrollment in a digital service or training program up to [specific number of days/hours] before the start date to receive a full refund. Cancellations made after this period may not be eligible for a refund.
- After Commencement: Once the program or service has started, cancellations are generally not allowed. However, in exceptional circumstances, we may review requests on a case-by-case basis.
- Cancellation by Us:
- We reserve the right to cancel or reschedule a service or program due to unforeseen circumstances, such as low enrollment, technical issues, or instructor availability. In such cases, you will be offered an alternative date, program, or a full refund.
b. Consulting Services
- Cancellation Notice: You may cancel a scheduled consulting service by providing at least [specific number of days/hours] notice. Cancellations made within this period will not incur any charges, and any prepaid fees will be fully refunded.
- Late Cancellations: If you cancel with less than the required notice, you may be charged a cancellation fee of [percentage or fixed amount] of the total service fee.
2. Refund Policy
a. Eligibility for Refunds
- Digital Services and Training Programs:
- Refunds will be provided if you cancel within the eligible period specified above. If materials or resources have been provided, these must be returned in their original condition before the refund is processed.
- Consulting Services:
- If a consulting service is canceled with the required notice, a full refund of any prepaid fees will be issued. For late cancellations, refunds will be subject to the cancellation fee mentioned above.
b. Non-Refundable Items
- Custom Services: Any custom or personalized services, including tailored consulting or bespoke training programs, are non-refundable once work has commenced.
- Promotional Offers: Services purchased as part of a promotional offer or discount are non-refundable, unless explicitly stated otherwise.
c. Refund Processing
- Timeframe: Refunds will be processed within [specific number of days] after the cancellation request is approved. The refund will be issued to the original payment method used during purchase.
- Partial Refunds: In cases where only a portion of the service has been delivered or accessed, we may issue a partial refund, which will be calculated based on the portion of the service used.
3. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our support team with the following information:
- Your full name
- Service or program name
- Date of purchase
- Reason for cancellation or refund request
Contact Information:
Anurva Advanced Techserve Pvt Ltd
509 2nd Floor Thyagarajara Road, Agrahara, KR Mohalla, Mysuru, Karnataka 570004
helpdesk@aatgroups.com
7019268518
4. Exceptions
In certain cases, exceptions to this policy may be made at our discretion. If you believe you have a valid reason for a refund or cancellation outside of the terms outlined above, please contact us to discuss your situation.
5. Changes to This Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the changes constitutes your acceptance of the new policy.