Shipping and Delivery Policy
Last Updated: [02-09-2024]
Welcome to Anurva Advanced Techserve Pvt Ltd. This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of any physical materials or resources associated with our IT services, consulting, upskilling, and training programs. By purchasing our services, you agree to the terms outlined below.
1. Service Delivery Overview
Anurva Advanced Techserve Pvt Ltd primarily offers digital services, including IT consulting, upskilling, and training programs. Most of our services are delivered electronically through our online platforms or via direct communication with our clients. However, in some cases, physical materials or resources may be provided as part of our services.
2. Delivery of Digital Products
- Instant Access: Most of our digital products, such as e-books, training materials, and software, are available for instant download or access upon successful payment.
- Access Details: Instructions for accessing digital products or services will be sent to the email address provided during registration. Please ensure that your email address is correct and up-to-date.
3. Shipping of Physical Materials
- Shipping Methods: If your service includes the delivery of physical materials, we will ship these items via a reputable courier service. The choice of courier and method of shipment will depend on your location and the nature of the materials being shipped.
- Shipping Charges: Any applicable shipping charges will be communicated to you at the time of purchase. These charges will be included in your total order amount.
- Shipping Locations: We currently ship physical materials within India. If you are located outside India and require physical materials, please contact us to discuss potential shipping arrangements.
- Estimated Delivery Times: Delivery times vary depending on your location and the availability of the materials. We will provide an estimated delivery time when your order is confirmed.
4. Order Tracking
Once your order has been shipped, we will provide you with a tracking number (if applicable) so you can monitor the status of your delivery. Please allow up to 24 hours for the tracking information to be updated by the courier.
5. Delivery Issues
- Delayed Delivery: While we strive to deliver all orders within the estimated timeframe, delays can occasionally occur due to unforeseen circumstances. If your delivery is delayed, we will inform you as soon as possible and work to resolve the issue promptly.
- Lost or Damaged Items: If your order arrives damaged or does not arrive at all, please contact us immediately. We will work with the courier to investigate the issue and, if necessary, arrange for a replacement or refund.
6. Customer Responsibilities
- Correct Address: It is your responsibility to provide a complete and accurate shipping address during checkout. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
- Receiving the Order: Please ensure that someone is available to receive the delivery at the provided address. If a delivery attempt fails, the courier may return the package to us, and additional shipping charges may apply for re-delivery.
7. Returns and Exchanges
Please refer to our Returns and Refunds Policy for details on how to return or exchange any physical materials received as part of our services.
8. Contact Us
If you have any questions or concerns about your shipping and delivery, please contact our support team:
Anurva Advanced Techserve Pvt Ltd
509 2nd Floor Thyagarajara Road, Agrahara, KR Mohalla, Mysuru, Karnataka 570004
helpdesk@aatgroups.com
7019268518
We are committed to providing you with excellent service and ensuring that your materials are delivered safely and promptly.